Last UK, Channel Isles & Isle of Man Christmas Postage Dates :
Standard last day - 19th December 2023
Expedited last day - 20th December 2023
Last International Christmas Postage Dates :
Standard Last Day - 15th December 2023
CUSTOMERS IN UK, CHANNEL ISLES & ISLE OF MAN
ORDERS OVER £20:
FREE STANDARD DELIVERY (48hr tracked)
£1.99 EXPRESS DELIVERY (24hr tracked)
ORDERS UNDER £20:
£3.49 STANDARD DELIVERY (48hr tracked)
£4.49 EXPRESS DELIVERY (24hr tracked)
DISPATCH TIMES (UK TIME):
Orders are dispatched Monday-Friday
Same day dispatch on orders placed before 3:00pm
Orders placed after 3.00pm Friday are dispatched on Monday
Europe - £9.95 (5-10 days)
USA - £9.95 (5-10 days)
Rest of the world – £14.95 (7-10 days)
SAVE ON SHIPPING
Our flat-fee shipping charge allows you to buy as many items as you wish and pay only one fixed fee. Why not club together with friends, family or colleagues and share the cost of delivery?
Please contact us if you have any specific delivery requests or general delivery queries.
DUTIES AND TAXES
Goods ordered from outside the United Kingdom may be subject to import duties, taxes, customs clearance charges and other tariffs once they reach their destination. Dermaworks is not responsible for these charges, and we undertake to make no calculations or estimates in this regard. You are advised to contact your local customs authorities for further details on costs and procedures.
Please be aware that goods may be inspected on arrival at port for customs purposes and that we cannot guarantee that the packaging of your goods will be free from signs of tampering.
DUTY AND TAX-FREE REGIONS
Our warehousing facilities allow us to offer duty and tax-free shipping to the following regions:
- All eurozone countries
- United States
In the rare and unfortunate event that your order is lost, we will offer you a refund or replacement. Orders are considered lost and eligible for a claim if they are overdue by:
10 working days for UK, US and eurozone customers
20 working days for non-eurozone European customers
25 working days for customers in the rest of the world
Orders marked as delivered by the carrier are not eligible for a loss claim.DAMAGED ITEMS
All orders are dispatched in protected packaging, but damage can occasionally occur. In the unlikely event that your order should arrive damaged, please send photographs showing the damage so that we can notify the courier and arrange for a replacement to be sent as quickly as possible.
RETURNSWhat if I'm not happy with my purchase?
Our aim is simple - deliver effective, high-quality products and provide outstanding customer service. Should we fail to meet your expectations, we offer a 60-day exchange or refund policy. If your purchase is not up to standard, please contact us at email@example.com and we will arrange a full refund or an immediate replacement.What if I change my mind?
No problem! If you change your mind about a purchase, you may return the item(s) for an exchange or refund. Items must be unopened and in their original packaging. Outgoing and return postage costs are not refundable in these circumstances. We cannot process returns nor exchanges without proof of purchase. Please provide your order number so that we identify your transaction.
Goods must be returned within 60 days of receipt to be eligible for a refund or exchange.
When should I expect my refund?
Once your return is received and processed, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days.
Where do I send items for return or replacement?
Please return your item(s) to:
Emstrey House North
Please retain proof of posting as we cannot guarantee to receive your returned item(s).