DELIVERY
UK, CHANNEL ISLES & ISLE OF MAN
Orders over £30:
- FREE standard delivery (3-5 working days)
- £1.99 express delivery (1-2 working days)
Orders under £30:
- £3.49 standard delivery (3-5 working days)
- £4.99 express delivery (1-2 working days)
EUROPE — £12.95 flat fee (5-10 working days)
VAT included at checkout via IOSS — no surprise charges on delivery. Orders over €150 may be subject to import duty on arrival.
USA — £14.95 singles / £22.95 bundles & sets (5-10 working days)
Duties and taxes included — nothing extra to pay on delivery.
REST OF THE WORLD — £16.95 flat fee (7-10 working days)
Import duties and taxes may apply on arrival and are the responsibility of the customer.
All orders dispatched Monday–Friday. Order before 3:00pm and we’ll send it the same day. Orders placed after 3:00pm on Friday go out on Monday.
All orders are sent using a tracked delivery service.
Got a question? Contact us — we’re always happy to help.
We ship to selected countries. If your country isn’t available at checkout, drop us an email at info@dermaworks.co.uk and we’ll see what we can do.
DUTIES AND TAXES
For EU customers, VAT is collected at the point of sale via our IOSS registration — no VAT will be charged on arrival for orders under €150. Orders over €150 may be subject to import duty.
For USA customers, duties and taxes are included in your shipping charge — there is nothing further to pay on delivery.
For all other international customers, goods may be subject to import duties, taxes, and customs clearance charges once they reach their destination. Dermaworks is not responsible for these charges. We recommend contacting your local customs authority for further details.
Please be aware that goods may be inspected on arrival at port for customs purposes and that we cannot guarantee that the packaging of your goods will be free from signs of tampering.
INTERNATIONAL SAFETY REGULATIONS
Our products are carefully formulated to comply with strict UK and EU cosmetic regulations. Before making your purchase, please satisfy yourself that our products comply with the laws of your country.
LOST ITEMS
In the rare and unfortunate event that your order is lost, we will offer you a refund or replacement. Orders are considered lost and eligible for a claim if they are overdue by:
- UK, US and Eurozone customers — 10 working days after due date
- Non-Eurozone European customers — 20 working days after due date
- Rest of the world — 25 working days after due date
Orders marked as delivered by the carrier are not eligible for a loss claim.
DAMAGED ITEMS
All orders are dispatched in protected packaging, but damage can occasionally occur. In the unlikely event that your order arrives damaged, please send photographs showing the damage so that we can notify the courier and arrange for a replacement as quickly as possible.
RETURNS & REFUNDS
Our Money-Back Guarantee
We’re confident you’ll love your Dermaworks products — but if you’re not completely happy with your results, simply return the item to us at your cost within 60 days and we’ll issue a full refund. No quibble, no hassle.
Not happy with your results?
Contact us at info@dermaworks.co.uk within 60 days — even if the product has been opened and used. Return the item to us at your cost and we’ll arrange a full refund to your original payment method.
Changed your mind?
No problem! Return the item(s) unopened and in their original packaging within 60 days for a refund or exchange. Return postage is the buyer’s responsibility.
Damaged or wrong item?
We’re sorry! Contact us straight away with photos and we’ll arrange a replacement or full refund, including all postage costs.
How to return:
- Email us first at info@dermaworks.co.uk with your order number
- We’ll confirm your return and give you the address
- Send your item(s) to us and keep your proof of postage
- Once received, we’ll process your refund within 7 working days
Returns address:
Dermaworks Limited
Emstrey House North
Shrewsbury
SY2 6LG
United Kingdom
Please retain proof of posting as we cannot guarantee receipt of returned items.
Exchanges
The quickest way to exchange an item is to return it and place a new order separately. We’ll process your refund as soon as we receive proof of return postage or the returned item itself.
EU customers have an additional 14-day statutory right to cancel for any reason.
Questions?
Contact us at info@dermaworks.co.uk — we’re always happy to help.