Get in touch
We're here to answer your questions. Our UK based customer service team are always happy to help. We aim to get back to you the same day, this may not be possible during the weekend and bank holidays.
Here to help!
Refer to "Your Dermaworks order is on the way!" email. Please check junk or spam folder if you have not received the email. Click the tracking number.
CUSTOMERS IN UK, CHANNEL ISLES & ISLE OF MAN
ORDERS OVER £20:
FREE STANDARD DELIVERY (48hr tracked)
£1.99 EXPRESS DELIVERY (24hr tracked)
ORDERS UNDER £20:
£3.49 STANDARD DELIVERY (48hr tracked)
£4.49 EXPRESS DELIVERY (24hr tracked)
DISPATCH TIMES (UK TIME):
Orders are dispatched Monday-Friday
Same day dispatch on orders placed before 3:00pm
Orders placed after 3.00pm Friday are dispatched on Monday
Europe - £9.95 (5-10 days)
USA - £9.95 (5-10 days)
Rest of the world – £14.95 (7-10 days)
SAVE ON SHIPPING
Our flat-fee shipping charge allows you to buy as many items as you wish and pay only one fixed fee. Why not club together with friends, family or colleagues and share the cost of delivery?
DUTIES AND TAXES
Goods ordered from outside the United Kingdom may be subject to import duties, taxes and fees. As an international customer, you are the importer of the goods and, as such, responsible for these charges. We advise contacting your local customs authorities for further details on costs and procedures.
DUTY AND TAX-FREE REGIONS
Our warehousing facilities allow us to offer duty and tax-free shipping to the following regions:
- All eurozone countries
- United States
Please contact us if you have any specific delivery requests or general delivery queries.
WHAT IF I'M NOT HAPPY WITH MY PURCHASE?
Our aim is simple - deliver effective, high quality products and provide outstanding customer service. Should we fail to meet your expectations, we offer a 60-day exchange or refund policy. If your purchase is not up to standard, please contact us at firstname.lastname@example.org and we will arrange a full refund or an immediate replacement.
CAN I CHANGE MY MIND?
Of course! If you change your mind about a purchase, you may return the item(s) for an exchange or refund. Items must be unopened and in their original packaging. Outgoing and return postage costs are not refundable in these circumstances. We cannot process returns nor exchanges without proof of purchase. Please provide your order number so that we identify your transaction.
Goods must be returned within 60 days of receipt to be eligible for a refund or exchange.
If you haven’t signed up for our emails – please do! We will let you know about latest launches, news and offers. While we may not offer discounts often, our bundles are a great way to receive multiple products at a value.
Yes, please add your promotional code at checkout. Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be used once expired. Promotions are not redeemable for cash.
Yes, our products are cruelty free, vegan & free from: SULPHATES , PARABENS, FORMALDEHYDE is & PHTHALATES.
We harness responsible science to complement our natural ingredients, using organic ingredients and botanical extracts wherever possible.
You (or your recipient) will recieve the gift card via email. You then can add your gift card at checkout to reedem.
Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal. The system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself! (you can cancel or pause your suscription at any time)
Login to your Dermaworks account -from here you can pause/ cancel, change delivery address, delivery frequency, reschedule orders and payment type.