Always here to help!
Need assistance? Our team of friendly customer service representatives based in the UK are here to answer your questions. We make it a priority to respond to your inquiries as quickly as possible, aiming for the same day. Please bear in mind that our response time may be delayed during weekends and bank holidays.
Frequently Asked Questions
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Refer to 'Your Dermaworks order is on the way!' email and click the tracking number. Depending on the carrier, some UK orders will be fully tracked whilst others will only show delivery confirmation.
All international orders are fully tracked.
Please check junk or spam folder if you have not received the email.
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CUSTOMERS IN UK, CHANNEL ISLES & ISLE OF MAN
ORDERS OVER £20:
FREE STANDARD DELIVERY (3-5 working days)
£1.99 EXPRESS DELIVERY (1-2 working days)
ORDERS UNDER £20:
£3.49 STANDARD DELIVERY (3-5 working days)
£4.99 EXPRESS DELIVERY (1-2 working days)
DISPATCH TIMES (UK TIME):
Orders are dispatched Monday-Friday
Same day dispatch on orders placed before 3:00pm
Orders placed after 3.00pm Friday are dispatched on Monday
EUROZONE & U.S. CUSTOMERS
£12.95 FLAT FEE* (5-7 working days)
REST OF THE WORLD
£14.95 FLAT FEE* (7-10 days)
ALL ORDERS ARE SENT USING A TRACKED DELIVERY SERVICE
*BUY AS MANY ITEMS AS YOU LIKE AND PAY ONE FIXED SHIPPING FEE.Please contact us if you have any specific delivery requests or general delivery queries.
DUTIES AND TAXES
Goods ordered from outside the United Kingdom may be subject to import duties, taxes, customs clearance charges and other tariffs once they reach their destination. We recommend contacting your local customs authority to determine if your purchase may be liable for such taxes and charges.
Please be aware that goods may be inspected on arrival at port for customs purposes and that we cannot guarantee that the packaging of your goods will be free from signs of tampering.
DUTY AND TAX-FREE REGIONS
Our warehousing facilities allow us to offer duty and tax-free shipping to the following regions:
- All eurozone countries
- United States
INTERNATIONAL SAFETY REGULATIONS
Our products are carefully formulated to comply with strict UK and EU cosmetic regulations. Before making your purchase, please satisfy yourself that our products comply with the laws of your country.
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WHAT IF I'M NOT HAPPY WITH MY PURCHASE?
Our aim is simple - deliver effective, high quality products and provide outstanding customer service. Should we fail to meet your expectations, we offer a 60-day exchange or refund policy. If your purchase is not up to standard, please contact us at info@dermaworks.co.uk and we will arrange a full refund or an immediate replacement.
CAN I CHANGE MY MIND?
Of course! If you change your mind about a purchase, you may return the item(s) for an exchange or refund. Items must be unopened and in their original packaging. Outgoing and return postage costs are not refundable in these circumstances. We cannot process returns nor exchanges without proof of purchase. Please provide your order number so that we identify your transaction.
Goods must be returned within 60 days of receipt to be eligible for a refund or exchange.
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If you haven’t signed up for our emails – please do! We will let you know about latest launches, news and offers. While we may not offer discounts often, our bundles are a great way to receive multiple products at a value.
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Yes, please add your promotional code at checkout. Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be used once expired. Promotions are not redeemable for cash.
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Yes, our products are cruelty free, vegan or vegetarian & free from: SULPHATES , PARABENS, FORMALDEHYDE is & PHTHALATES.
We harness responsible science to complement our natural ingredients, using organic ingredients and botanical extracts wherever possible.
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For any Press/influencer requests, we invite you to contact us here: Jasmin@dermaworks.co.uk
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Go to affiliates, scroll down, click sign up, enter your details (name, contact, PayPal etc.) and click submit. You will then recieve an email with all the information you need to start earning.
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Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal. The system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself! (you can cancel or pause your suscription at any time)
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Login to your Dermaworks account -from here you can pause/ cancel, change delivery address, delivery frequency, reschedule orders and payment type.