We're Here to Help,
Whenever You Need Us
Contact Us
We'd Love to Hear From You
Have a question about your order, our products, or your skincare routine? Our friendly UK-based team is here to help — usually within the same working day.
Our Address
Dermaworks Ltd, Emstrey House North
Shrewsbury, SY2 6LG
We aim to reply the same day
Monday – Friday, 9am–5pm GMT
Send Us a Message
Fill in the form below and we'll get back to you as soon as possible.
Quality and innovation recognised worldwide.
Real people, real results,
real confidence.
for over a decade
to create quality products that REALLY work.
Frequently Asked Questions
I'm not sure which product is right for me. Can you help?
Absolutely. Tell us about your skin concerns, goals or current routine, and our friendly UK-based team will recommend the Dermaworks products best suited to you.
How long does delivery take?
Orders are dispatched the same day when placed before 2pm. Once dispatched, standard UK delivery takes 2–4 working days. Free UK shipping is included on all orders over £30.
Do you ship internationally?
Yes, we ship both within the UK and internationally. International delivery times vary by destination — checkout of shipping page for all details click here
What is your money-back guarantee policy?
Every Dermaworks product is backed by our Money-Back Guarantee, so you can shop with complete confidence. Simply use your product consistently for the recommended period. If you don't see noticeable results, contact us and we'll guide you through our simple refund process. Full eligibility periods and terms can be found in our Money-Back Guarantee and Returns Policy.
Can I change or cancel my order after placing it?
Please contact us as soon as possible using the form above. Because we aim to dispatch orders the same day, we can only amend or cancel orders that haven't yet been dispatched.
Are Dermaworks products Cruelty Free
Yes. We never test on animals and are committed to creating high-quality skincare that's both effective and cruelty-free.
Do you offer wholesale, press or influencer collaborations?
Yes — for press, influencer or media enquiries, email jasmin@dermaworks.co.uk. For wholesale enquiries, please contact us using the form above and our team will be in touch.
Why choose Dermaworks?
Since 2014, we've been creating skincare that really works. With award-winning products, over 100,000 products sold and a friendly UK-based team, we're proud to help customers achieve healthier-looking skin with products they can trust.