Refund policy

OUR MONEY-BACK GUARANTEE

We're incredibly proud of our products and confident in the results they can deliver. That's why every Dermaworks product comes with our Money-Back Guarantee.

For skincare products: use your product consistently for at least 30 days, following the recommended instructions. If you're not happy with your results, contact us and we'll refund you when you return the product.

For lash and brow serums: lashes and brows take a little longer because of their natural growth cycles, so please use your serum consistently for at least 60 days before assessing your results. If you're not happy with your results, contact us and we'll refund you when you return the product.

Please note:
- Our Money-Back Guarantee applies to products that have been opened and used.
- Please contact us within 90 days of delivery to make a claim under our results guarantee.
- One Money-Back Guarantee claim per household.
- Return postage is the customer's responsibility for claims under our voluntary guarantee.
- Your statutory consumer rights are unaffected.

CHANGED YOUR MIND?

You can return unused and unopened products, in their original packaging, within 30 days of receiving your order. Return postage costs are the responsibility of the buyer. Please provide your order number when contacting us.

DAMAGED OR DEFECTIVE ITEMS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will arrange a replacement or full refund including both outgoing and return postage costs.

HOW TO REQUEST A RETURN
Contact us first at info@dermaworks.co.uk with your order number before sending anything back. Items sent back without prior authorisation will not be accepted.

Returns should be sent to:
Dermaworks Limited
Emstrey House North
Shrewsbury
SY2 6LG
United Kingdom

Please retain proof of posting as we cannot guarantee receipt of returned items.

REFUND PROCESSING
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 7 working days. Please allow additional time for your bank or card provider to post the refund. If more than 15 working days have passed since your refund was approved, please contact us at info@dermaworks.co.uk 

EXCHANGES
The quickest way to exchange an item is to return it and place a new order separately. We will process your refund as soon as we receive proof of return postage or the returned item itself.

NON-RETURNABLE ITEMS
Gift cards and sale items cannot be returned unless faulty or covered by our money-back guarantee.

EUROPEAN UNION — 14-DAY COOLING OFF PERIOD
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be in the same condition as received, unused and in original packaging, with proof of purchase.

QUESTIONS?
Contact us at info@dermaworks.co.uk — we're always happy to help.