Refer to "Your Dermaworks order is on the way!" email and click the tracking number. Some orders will not be sent fully tracked, these may only include delivery confirmation.

Please check junk or spam folder if you have not received the email. 

CUSTOMERS IN UK, CHANNEL ISLES & ISLE OF MAN 

ORDERS OVER £20: 
FREE STANDARD DELIVERY (48hr tracked) 
£1.99 EXPRESS DELIVERY (24hr tracked)

ORDERS UNDER £20: 
£3.49 STANDARD DELIVERY (48hr tracked)  
£4.49 EXPRESS DELIVERY (24hr tracked) 

DISPATCH TIMES (UK TIME): 
Orders are dispatched Monday-Friday 
Same day dispatch on orders placed before 3:00pm  
Orders placed after 3.00pm Friday are dispatched on Monday 

INTERNATIONAL CUSTOMERS  
Europe - £9.95 (5-10 days) 
USA - £9.95 (5-10 days)  
Rest of the world – £14.95 (7-10 days)  

SAVE ON SHIPPING 
Our flat-fee shipping charge allows you to buy as many items as you wish and pay only one fixed fee. Why not club together with friends, family or colleagues and share the cost of delivery? 

DUTIES AND TAXES   
Goods ordered from outside the United Kingdom may be subject to import duties, taxes and fees. As an international customer, you are the importer of the goods and, as such, responsible for these charges. We advise contacting your local customs authorities for further details on costs and procedures.  

DUTY AND TAX-FREE REGIONS 

Our warehousing facilities allow us to offer duty and tax-free shipping to the following regions: 

• All eurozone countries 
• United States  

Click here to see our full delivery and returns page.

Please contact us if you have any specific delivery requests or general delivery queries.   

DUTIES AND TAXES

Goods ordered from outside the United Kingdom may be subject to import duties, taxes, customs clearance charges and other tariffs once they reach their destination. Dermaworks is not responsible for these charges and we undertake to make no calculations or estimates in this regard. You are advised to contact your local customs authorities for further details on costs and procedures.

As an international purchaser, you will also be the importer of the goods and, as such, should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported.

Please be aware that goods may be inspected on arrival at port for customs purposes and that we cannot guarantee that the packaging of your goods will be free from signs of tampering.

SAFETY REGULATIONS

We use a blend of scientific innovation and pure, natural ingredients to bring you advanced skincare and beauty products. Whether you want longer lashes, fuller eyebrows, a non-surgical eye lift or, younger, brighter, firmer looking skin, our range is vegan, paraben free and sulphate free.

All of our products are safety assessed and comply with European Union Cosmetics Regulations 1223/2009. Product information is submitted to the European Commission via the Cosmetic Products Notification Portal and is available to all competent authorities.

Before making your purchase, we recommend that you satisfy yourself with the standard of European legislation, as regulatory standards vary from country to country.

Our aim is simple - deliver effective, high quality products and provide outstanding customer service. Should we fail to meet your expectations, we offer a 60-day exchange or refund policy. If your purchase is not up to standard, please contact us at info@dermaworks.co.uk and we will arrange a full refund or an immediate replacement. 

Of course! If you change your mind about a purchase, you may return the item(s) for an exchange or refund within 14 days of delivery. Items must be unopened and in their original packaging. Outgoing and return postage costs are not refundable in these circumstances. We cannot process returns nor exchanges without proof of purchase. Please provide your order number so that we identify your transaction. Goods must be returned within 60 days of receipt to be eligible for a refund or exchange.

After you have added an item/s to your cart, view your cart and click checkout.

When at the checkout enter your discount code into the discount code bar and click apply. The discount will then be calculated.

Sign up for our newsletter. You will get a discount code immidiately and we will let you know about latest launches, news and offers.

Or

Join our affiliates team. You will get a discount code to share with friends, family & followers. You will also earn a comission every time your code is used to place an order - You do not need to be an influencer to join.

Please add your promotional code at checkout. Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be used once expired. Promotions are not redeemable for cash.

You (or your recipient) will recieve the gift card via email. You then can add your gift card at checkout to reedem.

Never run out and always save on Dermaworks products. You choose how often you would like to receive our hastle free subscription and Dermaworks products will be delivered automatically.

You will save 10% on EVERY subscription order.

You will need to login to your account to make changes.

You can change the following from your account:

• Delivery schedule
• Payment schedule
• Personal info
• Delivery address
• Product/s on order

You can pause or cancel your subscription easily at any time by logging into your account. If you need help with this please contact us.

Absolutely! You don't have to be an influencer to join our affiliate program. You will get your personalised discount code to share with your friends, family and followers. You will also get a commission every time your code is used to place an order.

When you sign up for our affiliate program you will be automatically assigned a discount code. You can then customise your discount code by logging into your affiliate account.

To find out how much of a discount your code will generate, log in to your affiliate account. Your discount rate will be under the coupons section of the dashboard.

You will earn a commission for every order placed using your affiliate code. To find out how much of a commission you will earn, login to your affiliate account. Your commission will be under the coupons section of the dashboard.

For any Press/influencer requests, we invite you to contact us here:Jasmin@dermaworks.co.uk