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Refer to 'Your Dermaworks order is on the way!' email and click the tracking number. Depending on the carrier, some UK orders will be fully tracked whilst others will only show delivery confirmation.
All international orders are fully tracked.
Please check junk or spam folder if you have not received the email.
CUSTOMERS IN UK, CHANNEL ISLES & ISLE OF MAN
ORDERS OVER £20:
FREE STANDARD DELIVERY (3-5 working days)
£1.99 EXPRESS DELIVERY (1-2 working days)
ORDERS UNDER £20:
£3.49 STANDARD DELIVERY (3-5 working days)
£4.99 EXPRESS DELIVERY (1-2 working days)
DISPATCH TIMES (UK TIME):
Orders are dispatched Monday-Friday
Same day dispatch on orders placed before 3:00pm
Orders placed after 3.00pm Friday are dispatched on Monday
EUROZONE & U.S. CUSTOMERS
£12.95 FLAT FEE* (5-7 working days)
REST OF THE WORLD
£14.95 FLAT FEE* (7-10 days)
ALL ORDERS ARE SENT USING A TRACKED DELIVERY SERVICE
*BUY AS MANY ITEMS AS YOU LIKE AND PAY ONE FIXED SHIPPING FEE.
Please contact us if you have any specific delivery requests or general delivery queries.
DUTIES AND TAXES
Goods ordered from outside the United Kingdom may be subject to import duties, taxes, customs clearance charges and other tariffs once they reach their destination. We recommend contacting your local customs authority to determine if your purchase may be liable for such taxes and charges.
Please be aware that goods may be inspected on arrival at port for customs purposes and that we cannot guarantee that the packaging of your goods will be free from signs of tampering.
DUTY AND TAX-FREE REGIONS
Our warehousing facilities allow us to offer duty and tax-free shipping to the following regions:
INTERNATIONAL SAFETY REGULATIONS
Our products are carefully formulated to comply with strict UK and EU cosmetic regulations. Before making your purchase, please satisfy yourself that our products comply with the laws of your country.
DUTIES AND TAXES
Goods ordered from outside the United Kingdom may be subject to import duties, taxes, customs clearance charges and other tariffs once they reach their destination. We recommend contacting your local customs authority to determine if your purchase may be liable for such taxes and charges.
Please be aware that goods may be inspected on arrival at port for customs purposes and that we cannot guarantee that the packaging of your goods will be free from signs of tampering.
DUTY AND TAX-FREE REGIONS
Our warehousing facilities allow us to offer duty and tax-free shipping to the following regions:
INTERNATIONAL SAFETY REGULATIONS
Our products are carefully formulated to comply with strict UK and EU cosmetic regulations. Before making your purchase, please satisfy yourself that our products comply with the laws of your country.
Yes, we ship our products all over the world.
Please note that free shipping is only valid for UK orders and is not applicable for international orders.
Our international shipping rates are fixed. Order as many items as you like and enjoy a single flat shipping fee of £12.95 or £14.95, depending on your location.
Our aim is simple - deliver effective, high quality products and provide outstanding customer service. Should we fail to meet your expectations, we offer a 60-day exchange or refund policy. If your purchase is not up to standard, please contact us at info@dermaworks.co.uk and we will arrange a full refund or an immediate replacement.
Of course! If you change your mind about a purchase, you may return the item(s) for an exchange or refund within 14 days of delivery. Items must be unopened and in their original packaging. Outgoing and return postage costs are not refundable in these circumstances. We cannot process returns nor exchanges without proof of purchase. Please provide your order number so that we identify your transaction. Goods must be returned within 60 days of receipt to be eligible for a refund or exchange.
After you have added an item/s to your cart, view your cart and click checkout.
When at the checkout enter your discount code into the discount code bar and click apply. The discount will then be calculated.
Sign up for our newsletter. You will get a discount code immidiately and we will let you know about latest launches, news and offers.
Or
Join our affiliates team. You will get a discount code to share with friends, family & followers. You will also earn a comission every time your code is used to place an order - You do not need to be an influencer to join.
Please add your promotional code at checkout. Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be used once expired. Promotions are not redeemable for cash.
You (or your recipient) will recieve the gift card via email. You then can add your gift card at checkout to reedem.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Never run out and always save on Dermaworks products. You choose how often you would like to receive our hastle free subscription and Dermaworks products will be delivered automatically.
You will save 10% on EVERY subscription order.
You will need to login to your account to make changes.
You can change the following from your account:
You can pause or cancel your subscription easily at any time by logging into your account. If you need help with this please contact us.
Absolutely! You don't have to be an influencer to join our affiliate program. You will get your personalised discount code to share with your friends, family and followers. You will also get a commission every time your code is used to place an order.
When you sign up for our affiliate program you will be automatically assigned a discount code. You can then customise your discount code by logging into your affiliate account.
You will earn a commission for every order placed using your affiliate code. To find out how much of a commission you will earn, login to your affiliate account. Your commission will be under the coupons section of the dashboard.
For any Press/influencer requests, we invite you to contact us here: Jasmin@dermaworks.co.uk
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